Monitoring, patching and AI triage run continuously as part of the service. The annual review covers the full year of invoices, licences, backups and support tickets for your environment, and is included in the subscription.
IT managed properly.And independently reviewed, every year.
Straightforward IT support. Backed by 28 years of experience.
DEEPTECH provides managed IT services for Australian small businesses, based in Perth. One predictable monthly subscription, no lock-in contracts, and real people who answer the phone.
With 28 years on the IT provider side, we know where costs creep in, risks get overlooked, and promises fall short. That's why every managed service agreement includes an independent review of your IT environment, covering invoices, licensing, backups, security and operational risks.
That experience includes extensive work in the Australian mining industry, supporting head offices, remote sites and the field crews who depend on their systems working.
AI does the heavy lifting. Experience delivers the judgement.
We manage your IT, maintain your licences, protect your data and take responsibility for keeping everything running.
And once a year, we put our own work under the microscope.
We audit what we've delivered, what you've paid for and where improvements can be made, then give you the evidence in plain English.
One predictable monthly subscription. No lock-in contracts. Full transparency and accountability, written into your agreement.
Because good IT support shouldn't just be promised. It should be proven.
We can be your IT provider.
This is the main thing we do. One monthly subscription for the support, monitoring, patching, backups and licensing that keep a small business running, and a phone number answered by someone who knows your setup.
We also bring extensive experience in the Australian mining industry, supporting operations from head office systems through to remote sites and the crews who rely on them.
Every agreement also includes an independent review of your environment — every invoice line, licence, backup and support ticket, examined and explained in plain English. The same discipline we used to sell as a one-off audit, now written into the service itself.
No lock-in. No commissions. No vendor agenda.
IT Managed Services
Our core business: reliable, professionally managed IT on a predictable monthly fee, with a comprehensive IT health review included in every agreement.
Learn more →AI Readiness & Adoption
AI is cheap to try and expensive to get wrong. We help small businesses use it where it genuinely saves time.
Learn more →If you would rather keep your current provider, our reviews are still available as a standalone engagement — the six review services below are the same method, pointed at somebody else's work.
Talk to usWhat comes with the service: a review of our own work.
Because we manage the environment, we can examine it completely — invoices, licences, backups, support tickets and risks — and hand you the findings in writing. These same reviews are available on their own if you would rather keep your current provider.
IT Provider Audit
Most businesses have no idea whether their IT provider is good value. We find out — independently, in plain English.
IT Cost & Contract Review
Most small businesses pay more for IT than they need to. The waste is rarely obvious — but it is always recurring.
SLA & Performance Accountability
If your provider promises a four-hour response, you should be able to prove whether they delivered it.
Procurement & Vendor Negotiation
You don't need to be a technology expert to get a fair price. You need someone on your side of the table.
Independent IT Health Check
A second opinion on your systems, security and backups — before something goes wrong.
Ongoing IT Oversight
An independent advocate in the room, every quarter — so the accountability does not lapse.
AI expands the investigation. DEEPTECH delivers the judgement.
A comprehensive IT audit once meant weeks of examining invoices, support tickets, contracts and infrastructure, putting it beyond the reach of most small businesses.
AI changes the equation.
We can now investigate thousands of records, identify hidden costs, benchmark expenditure and uncover risks in a fraction of the time.
Crucially, AI lets us analyse more evidence, not simply read it faster. Invoices are cross-referenced against contract obligations, licensing entitlements, support ticket history and technical evidence, revealing relationships a conventional review could easily overlook: a service billed but never delivered, a licence paid for twice, a response time promised on paper and never measured in practice.
But AI is only part of the story. Every finding is assessed by experts with 28 years of experience designing, delivering and managing the very IT services being audited.
AI brings the investigative power. We bring the experience to know what matters.
Every Record Examined. Not Just a Sample.
Our AI-powered analysis examines every available invoice line, contract clause, licence record and support ticket you provide, uncovering patterns, discrepancies and hidden costs that traditional reviews can overlook.
No selective sampling. No shortcuts. Just a deeper, more comprehensive investigation of your IT environment.
Benchmarked Against the Australian Market
We assess your IT charges against indicative Australian market rates for comparable services, using published pricing and our own industry experience and engagement data.
We consider service scope, contract terms and delivery expectations to identify potential overcharging, pricing inconsistencies and opportunities for better value.
No guesswork. No assumptions disguised as facts. Just evidence-backed comparisons to help you understand whether you're paying a fair price.
Continuous Oversight. Not Just a One-Off Audit.
Our AI-powered analysis reviews each new invoice, identifying unexplained price increases, duplicate charges, unused services and rates that no longer match your contract.
Instead of discovering months or years of unnecessary expenditure during your next audit, we identify discrepancies as they emerge.
Because keeping your IT costs under control shouldn't be a once-a-year exercise.
Experience Turns AI Findings Into Action
AI uncovers the patterns, inconsistencies and hidden risks. Our 28 years of experience on the IT provider side tells us what those findings really mean, which ones matter and how to challenge them.
We know how IT services are priced, how contracts are structured and how providers justify their charges. More importantly, we know what constitutes a fair deal and where improvements can be made.
AI uncovers the evidence. Experience delivers the judgement. Independence puts your interests first.
Scope and method: a review covers the invoices, contracts and billing history you provide for the review period. Benchmarks are indicative, built from published Australian market pricing and our own engagement data, and are neither a formal valuation nor a guarantee of savings. Findings depend on your provider, contract terms and record quality.
No vendor influence. No commissions. No hidden agendas.
AI uncovers the evidence. Our experience delivers the judgement. Your interests come first.
Most IT providers would rather you didn't look too closely at what you're paying for.We build the review into the service.
Most IT providers are honest, capable professionals. The problem isn't necessarily integrity. It's the absence of independent oversight.
When the same company recommends the technology, sets the price, delivers the service and measures its own performance, who's making sure your interests come first?
Unused licences go unnoticed. Contracts renew without scrutiny. Service levels are promised but rarely verified. Projects are recommended, scoped and priced by the very people who profit from delivering them.
Individually, these issues are easy to miss. Collectively, they can cost businesses thousands while quietly introducing inefficiencies, unnecessary complexity and risk.
So we run the two together.
DEEPTECH manages the environment, then once a year reviews it as though we were a stranger being paid to find the problems: every invoice line, every licence, every backup, every ticket. AI does the reading; 28 years of experience decides what matters.
Managed IT with the evidence attached. That is the whole offer.
Three steps. One subscription. Plain English.
We Take It Over. Carefully.
Handover is where businesses get hurt: lost email, missing files, duplicated costs and systems that quietly stop working. We document the environment, take control of the credentials and move everything across without downtime.
You get one agreed start date, a clear list of what we are responsible for, and no surprises on the first invoice.
One Subscription. One Number to Call.
Support, monitoring, patching, tested backups, licensing and the unglamorous security basics, all covered by one predictable monthly subscription. Month to month, with no lock-in.
When something breaks, you call and speak to someone who already knows your setup. No hourly invoicing for asking a question.
Every Year, We Review Our Own Work.
Once a year we run the same review we used to sell as a standalone audit: every invoice line, licence, backup and support ticket, read by AI and verified by 28 years of experience.
You receive the findings in plain English, including what we could be doing better. That is the accountability most providers would rather you did not ask for.
This is what lands on your desk.
A score you can read in seconds, the findings behind it in plain English, and the dollars attached to each one. No dashboards to interpret, no 90-page technical appendix, and nothing you need an IT background to understand.
Material overspend, plus service levels that were promised but never reported.
34 licences paid for seats nobody holds.
11 invoice lines billed above the agreed rate.
4 of 9 response targets missed, with no reporting supplied.
Jobs complete, but the last restore test was 2023.
MFA absent on 6 of 14 administrator accounts.
22 assets with no recorded owner or warranty.
- Critical$8,940 / yr
Licences billed for staff who had already left
34 seats across two vendors invoiced monthly, with no matching active mailbox or account.
- High$12,600 / yr
Charges above the contracted rate schedule
11 invoice lines billed at rates above the agreed schedule, averaging 14% over the term.
- High$3,760 credits
Response targets missed with no credit claimed
4 of 9 priority-one response targets exceeded in the period. No service credit was ever raised.
- Medium$6,100 / yr
Overlapping collaboration platforms
Three tools covering the same requirement, one of them fully redundant but still renewed.
- MediumUntested
Backup restore never tested
Backups run nightly and report success, but no restore has been attempted in over two years.
Recurring savings of $27,640 plus $3,760 in uncontested service credits. An estimate, subject to contract terms and provider confirmation.
Illustrative example only. It is an anonymised composite of findings from our reviews, not a specific client and not a prediction of your results. What a review finds depends on your provider, your contract terms and the records you provide.
Book a consultWe know how invoices are built, where margin hides, and which promises are realistic.
No commissions, no referral fees. Only what is right for your business.
You know the cost before we start. No open-ended hourly consulting.
"DEEPTECH has been with us since the inception of Hardy Bowen over 20 years ago. They carried out our initial IT set up and continue to maintain our IT to the highest standard. Their knowledge, skills and support in this area are exceptional."
Let's find out what your IT is really costing you.
Book a consult with an independent IT expert. Bring your latest IT invoice, and we'll help you understand what you're paying for, identify anything worth questioning and explain where a deeper review could uncover hidden costs or risks.
No sales pitch. No vendor bias. No obligation to change providers. Just independent advice backed by 28 years of experience.
Unit 17/11 Sainsbury Road
O'Connor WA 6163, Australia
Cookie Notice
/// GDPR & PRIVACY ACT COMPLIANT
We use cookies to operate our website, enhance your experience, and analyse traffic. You may accept all cookies, or choose to accept only the strictly necessary ones. See our Privacy Policy for details on how we handle your data in compliance with the GDPR (EU) and the Australian Privacy Act 1988.